Terms & Conditions
Optical Solutions Limited Returns Policy
Before returning an
item to us please call, or email for a returns (RMA) number.
Our returns policy
for non-business customers is:
Reason
for return |
Notification
time after delivery date |
Entitlement |
Unwanted |
14 days |
Full refund |
Faulty / damaged on receipt |
30 days |
Full refund or choose repair/replacement |
Faulty under
warranty |
Within the product warranty period |
Repair / replacement |
Our returns policy
does not affect your statutory rights. For more information about your
statutory rights, please visit Citizens
Advice.
Business customers
do not have an automatic right to a 14 day cooling off period, but we
accommodate genuine requests on a case by case basis.
Unwanted
items
Any unwanted items
returned under the fourteen day cooling off period must be unused and returned
in the original, unopened packaging.
You must notify us
of your intent to do so within fourteen days of receiving the item(s) and
the item(s) must then be returned within fourteen days of the RMA number being
issued.
It is the
purchaser's responsibility to arrange and pay for return shipping and and the
item(s) remains the purchaser's responsibility until accepted back at Optical
Solutions Limited.
Provided this
conditions are met, Optical Solutions Limited will refund the payment in full
for the item(s), using the original payment method, unless otherwise mutually
agreed, within fourteen days of the item(s) being returned.
If the item(s) are
opened, or otherwise not in an "as-new" condition, we reserve the
right to reduce the value of the refund by the reduced value of the item(s). We
will discuss this with you first to attempt to reach a mutually acceptable
arrangement.
We
appreciate that potential purchasers may want to hold and test products,
which is why we hold demo stock, arrange open days and attend shows to
facilitate that. Please contact us if you wish to arrange a demo, as opened
items cannot otherwise be returned for a full refund, since they cannot be then
resold as new. We thank you for your cooperation with this.
Faulty/damaged on receipt
You must notify us
that the item was delivered faulty within thirty days of delivery and whether
you wish to return it for a full refund of request a replacement product and
you will then be issued with an RMA number.
- full refund
There is a legal
right to a full refund in which case the item(s) must be returned within
fourteen days of the RMA number being issued.
It is the
purchaser's responsibility to arrange and pay for return shipping and and the
item(s) remains the purchaser's responsibility until accepted back at Optical
Solutions Limited. The item(s) must be returned with all original packaging,
plus any accessories, and properly packaged and shipped to ensure no
further damage occurs to the item(s).
Provided this
conditions are met, Optical Solutions Limited will refund the payment in full
for the item(s), using the original payment method, unless otherwise mutually
agreed, within fourteen days of the item(s) being returned.
If the item(s)
appear to have been damaged by the purchaser, or during the return shipping, we
reserve the right to reduce the value of the refund by the reduced value of the
item(s). We will discuss this with you first to attempt to reach a mutually
acceptable arrangement.
Note: Please read
the guidance provided with your RMA number.
- repair / replacement
Subject to
agreement between the purchaser and Optical Solutions Limited, a replacement of
the faulty/damaged item(s), a repair, an alternative item(s), or a full or
partial refund may be arranged.
Any alternative
arrangement will not reduce your consumer rights.
Note: Please read
the guidance provided with your RMA number.
Faulty under warranty
Please contact us for any warranty issues by telephone, email, or by
using our online returns request form.
Warranty options and process vary by product, but your
statutory rights are fully respected.
If item(s) are being returned under warranty, the original packaging is
not required, but the item(s) must be packaged securely.
It is the purchaser's responsibility to arrange and pay for return
shipping and and the item(s) remains the purchaser's responsibility until
accepted back at Optical Solutions Limited.
A repair, replacement or refund for the item(s) will be arranged as
agreed with the purchaser when issuing the RMA number.
Note: Please read
the guidance provided with your RMA number.
Faulty outside
warranty or accidentally damaged
Please contact us by telephone, email, or by using our online returns
request form if you ever have a problem with your item(s).
We value our customers and will always try to help whether it's as
little as a lens cap that got lost, or a scope that went under a Land Rover.
Just let us know what happened and we will try our best to
help.
Note: Please read
the guidance provided with your RMA number.
Where do I send the items for return?
Unless otherwise
advised, please return all goods to:
Optical Solutions
Limited
11 Park Gate
Park Road
Westcliff on Sea
Essex
SS0 7NY
For your
protection, we recommend that you use an insured, recorded-delivery service.
Returns from
outside of the UK mainland, all customs declarations need to be filled out
How long will it take?
Items returned for
a full refund are normally processed within one week.
Items returned for
repair/replacement may need to be sent to the manufacturer under warranty, but
we will notify you of this and keep you updated with the return time.
OUR PROMISE
Whatever the issue,
you will be answered promptly, courteously and we will aim to resolve any
questions in the shortest reasonable time frame.